THE HANDBOOK FOR YOUR EVERYDAY HOTEL LIFE
Easy to find your way around.
How to get started with compleneo one – clearly explained, step by step with pictures.
HOTEL OPERATION · TOOL INTRODUCTION
A spa day that fits together.
What can spa & wellness do? Discover how appointments, guests, team and billing work together.
Get to know the spa tool01 · ACCESS & FIRST STEPS
It starts here.
Register after activation
Set up your personal account and connect your authenticator app - step by step with images.
Log in and log out
Start your working day with your account and sign out securely at the end of your shift.
Select hotel and work area
First the right house, then the right task: This is how you find your way around after signing in.
Lost password or cell phone
Choose the right way: reset your password via email or have access to the authenticator app restored.
We will add further instructions step by step.
02 · RESERVATIONS & GUESTS
From the first offer to the stay.
Enquiries & offers
Answer inquiries, send personal offers and keep an eye on every offer.
Reservations
Find, create and change reservations, assign rooms and maintain guest profiles.
Arrival & stay
Prepare for arrivals, check in guests at reception or on the tablet and keep an eye on every registration form.